Privacy Policy
Effective date: May 5, 2026
Illuminique Ventures LLC ("Illuminique Ventures," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and how we handle it when you contact us, book a stay, or receive messages from us.
1. Information We Collect
We may collect your name, phone number, email address, booking details, stay dates, property location, message history, and any other information you choose to share with us.
If you visit our website, we may also collect basic technical information such as browser type, device type, pages visited, and general usage data.
2. How We Use Information
We use your information only for business purposes that relate to our properties and guest communication. This may include:
- Replying when you contact us first
- Managing bookings, check-in, check-out, and guest support
- Communicating with you through Airbnb, Vrbo, or similar booking sites
- Sending updates about a stay, reservation, or inquiry
- Following up on issues, questions, or disputes
- Improving our website, operations, and guest experience
We may also use information to advertise or respond to potential guests on platforms such as Airbnb, Vrbo, or similar sites, but only as needed to communicate about a stay, inquiry, or booking.
3. SMS and Text Messages for Guests
If you give us your phone number and start a conversation with us, or if you book a stay at one of our properties, we may use that number to communicate with you by text message about your inquiry, reservation, stay, support needs, or light follow-up marketing related to a prior stay or prior communication.
By providing your phone number, you agree that we may send text messages related to your communication with us, your stay, or limited follow-up messages after a stay or inquiry. Message and data rates may apply. Message frequency may vary based on your needs and our response.
Consent to receive text messages is not a condition of booking, purchasing, or using our services. We do not sell or share your phone number or SMS opt-in information with third parties for their own marketing or promotional use.
You can reply STOP to opt out of text messages and HELP for help.
4. SMS and Text Messages for Business Contacts
We may also text vendors, cleaners, contractors, property managers, and similar business contacts when we need to coordinate work, ask questions, confirm schedules, or handle other business matters.
These business texts may be started by us or by the other party. We use these messages only for business communication tied to our properties and operations.
Business contacts may reply STOP if they want to stop receiving text messages from us, or HELP if they need help with a message thread.
5. Information Sharing
We do not sell your personal information. Ever.
We may share information only when needed to run our business, such as with trusted service providers that help us manage communications, reservations, website hosting, payment processing, or message delivery. These providers may only use your information to help us provide our services.
We may also share information if we are required to do so by law, to protect our rights, to protect guests or others, or to resolve a dispute.
6. Advertising and Guest Outreach
We may use guest information to respond to inquiries and to communicate with people who reach out to us through Airbnb, Vrbo, or similar booking sites. We do not use your information for unrelated marketing without a reason tied to a stay, inquiry, or prior communication.
We may send light follow-up marketing to prior guests, such as a thank-you message, a return-guest invitation, or a seasonal offer, unless you ask us to stop.
7. Data Retention
We keep personal information only as long as needed for the purpose it was collected. In general, we delete guest information within 90 days after your stay or after your most recent communication with us, whichever is later.
We may keep information longer if communication is still ongoing, if there is an open dispute, or if we need to keep records for legal, tax, safety, or business reasons.
8. Your Choices
You may ask us to update, correct, or delete your information. You may also opt out of text messages at any time by replying STOP, unless we must keep communicating for an active reservation or unresolved issue.
9. Security
We use reasonable safeguards to protect personal information, but no method of storage or transmission is completely secure.
10. Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this policy from time to time. If we do, we will post the new version on this page and update the effective date.
12. Contact Us
If you have questions about this policy or your information, contact us at:
- Email: ventures@illuminique.com
- Phone: (801) 421-5854
- Mail: Illuminique Ventures LLC, 505 W 100 S Unit 447, Salt Lake City, UT 84101-1991